Download LG Monitor drivers, firmware, bios, tools, utilities. Screen Split is application SW to divide window layout for efficient management of windows with LG monitor. The Software is packaged as an InstallShield installation package. * Screen Split can support up to two monitors connected to a single computer.
I have the LG 34' UltraWide Curved Monitor (Model: 34UC97-S). Here are the monitor specs:. 34-inch.
In-Plane Switching (IPS) display. 21:9 Quad High-Definition (3,440-by-1,440) resolution I recently upgraded from Windows 8.1 to Windows 10 on my Surface Pro 3. I'm having issues with audio and video playback on monitor. Audio doesn't play through monitor speakers and streaming video, e.g. YouTube, sputters. I’ve tried different browsers (Chrome, Edge, and Firefox).
I've tried using my mini display port connection to the Surface Pro docking station and directly to the Surface Pro 3. I’ve changed ports on the back of the monitor. The result is the same – no audio playback and video sputters. LG Support says the monitor is 'plug-and-play' so its Microsoft’s issue to figure out.
The Surface Pro 3 worked flawlessly with the monitor when on Windows 8.1. Also, I have another PC on Windows 7; it works perfectly with the monitor.
Anyone else having issues with this monitor and Windows 10? Or with other widescreen monitors with similar specifications?
I’ve been on a call with Microsoft Support and I went to the local Microsoft Store. Apparently, this is a unique issue with my Surface Pro 3. Other Surface Pro 3's in the store didn't have this issue. The audio doesn’t work to any external monitor and the video stutters to any external monitor. Viewing and listing to audio on the Surface Pro 3 is a non-issue. Microsoft Store confirmed my firmware and drivers are all up to date. Right now, my options are:.
Roll back to Windows 8.1 (where everything worked perfectly). Reset Windows 10 to see if that resolved the issue (I will have to reinstall all third-party software and re-do all of my settings). Wait for Microsoft to issue patches that resolve the issue Let me know if you guys find a fix. I'll keep you posted on my end. Hi, As it is a mini displayport, when we connect a Surface to monitor, the sound comes from that port means from display card. When we connect to an external speakers, I assume you are using a headset jack which means the sound comes from sound card.
So in current situation it is still the display card which works improperly and cannot provide sound via mini displayport (I assume you have a mini displayport to HDMI converter). First please check if it is the default audio device was selected incorrectly.
Go to Sound in Control Panel, test with each device in Playback to see if any one of them could make the monitor work. Also please test to upgrade the driver of your display card. You should able to find drivers on Microsoft website such as: Please remember to mark the replies as answers if they help and un-mark them if they provide no help. If you have feedback for TechNet Support, contact [email protected]. Shaon Shan: Your response makes sense.
Thanks for the info. The display card is the one with the issue. I’ve tried several cables – a Mini DisplayPort to HDMI cable, a Mini DisplayPort to HDMI converter, and a Mini DisplayPort to DisplayPort cable. All yield the same results.
It happens on any external monitors. The stuttering video also takes place whether I plug into the Surface Pro 3 dock (which I recently swapped out) and when I plug directly into the Mini DisplayPort on the Surface itself. I’ve tested the sound via Control Panel.
When connected to any external monitor, the external monitor shows up as a playback device and says it’s “Ready”. However, the sound doesn’t play. Yes, I’ve tried configuring.
You’re correct. This is almost certainly some sort of compatibility issue with the display card driver on my Surface Pro 3. What’s interesting, though, is in the Microsoft Store other Surface devices work just fine with external monitors. Also, with the Surface Pro 3, both the operating system and hardware are owned by Microsoft. The drivers are updated via Windows Update.
I can’t update the drivers on my own even if I wanted to. (Yes, I tried.) Microsoft Support followed up with me yesterday. The details of my issue have been logged and they say I should expect a fix to come (hopefully) in the next batch of Windows updates for Windows 10. If it isn’t resolved then, I have to follow back up with Microsoft Support. Ah, the price of being an early adopter.;-) DC2015.
![Split Split](/uploads/1/2/5/6/125627844/489982802.jpg)
Hi, Thank you for the reply. As you also tried to contact Microsoft Support, whether they also think it is a driver related issue?
It is a little strange if same devices in Microsoft Store works with Windows 10 - if acceptable I suggest you to do another test to uninstall your display card from the computer. After a reboot, it should use the default driver then. See if you can get sound in that situation. If still not, run Windows Update and I assume it should find a driver for your display card - if so, install it and again test if it will work.
If still not, as you said we may have to wait for an update. I assume Windows 10 team is collecting information and ready for the first batch of updates as the support said. Please remember to mark the replies as answers if they help and un-mark them if they provide no help. If you have feedback for TechNet Support, contact [email protected].
Hi Shaon Shan, thanks for follow-up. Yes, I tried uninstalling the Intel HD Graphics 5000 display driver via Device Manager. The system acknowledges that I've uninstalled the driver but when I restart the machine, Windows never prompts me to update the driver. Oh, and I can't manually update the driver since the Surface Pro 3 is a Microsoft machine (software and hardware) drivers can only be updated via Windows Update. Also, at the Microsoft Store we confirmed that the installed driver is current and aligned with the release of Windows 10 drivers used by a comparable Surface Pro 3 in the store that didn't have the issue. OK, so I had this issue too (with a widescreen Philiips monitor).
![Split Split](/uploads/1/2/5/6/125627844/153112177.jpg)
Various blogs pointing to downloading new drivers / updates, etc but almost certainly, if you're reading this, you've tried this already (and besides, not sure how you update a monitor driver if the PC can't detect it in the first place). I was connecting my SP3 via Mini-Display Port to Display Port cable by Rankie. Thought I'd try a different cable, so bought a new Mini-DP to HDMI cable from Cable Matters and now I can connect with WINDOWS-P shortcut. So either it's a cable issue, or DP issue (I don't have another MiniDP to DP cable to check. When I called Microsoft, they said they were aware of the issue and expected a fix 'soon' but the cumulative fix hasn't resolved it and as it's not being widely reported, I presume it may only be affecting a small number of people, and perhaps the cables do have something to do with it?
Certainly, the new 'Cable Matters' cable was listed as being suitable for 4K feeds, whereas the other Rankin cable wasn't. Hope this helps?! Thank you for the additional info, freetail. After several cumulative updates to Windows 10, still no resolution to audio with external monitors with my Surface Pro 3. Pretty disappointing since Microsoft is wholly responsible for both the OS and hardware on the Surface Pro 3. I'm trying to be patient here, but c'mon, Microsoft, this is your flagship device.
Per my original remarks in this post, I've tried many cables; it's not the cables. I've been to the Microsoft store and was able to replicate the issue there on every monitor they had me connect to. When connecting to ANY external monitor, the video sputters and the audio doesn't work. The price for being an early adopter, I guess. Thanks everyone for providing info. I'll keep providing updates until the issue is resolved.
Ulf: You ROCK! Worked liked a charm. How in the world did you figure this out!? For those that want to try the same solution, here are the steps. 1) Go to Control Panel 2) Search for Sound 3) Launch Sound dialog box 4) On Playback tab, select monitor 5) Click Properties button to launch monitor properties dialog box 6) Select Advanced tab 7) Using the drop-down, select ‘24 bit, 44100 Hz (Studio Quality)’ from drop down 8) Click the Test button to hear sound play from monitor Go to this URL (if you need a visual.
Why use dual-monitors when you can use one that’s extra, extra wide? That’s the question LG wants to address, and something we were really curious about because we rely on dual-monitors for a cleaner and more productive workflow. So is this more convenient? The monitor itself is 29-inch UltraWide (IPS 2560 x 1080), and sports a 21:9 aspect ratio.
That allows users to take advantage of a four-screen split function for better multi-tasking for all those open windows and tabs. In addition, the EA93 supports a Dual-Link function to connect to two eternal devices, so it doesn’t need to be the only thing bossing your desk. Check out the video for TechnoBuffalo’s reaaaaally wide look at LG’s strange new monitor, and stay tuned for more coverage from the CES show floor.